CAREERS

Job Purpose:
To achieve the department objectives in line with the corporate strategy and vision for which the job holder is directly responsible and continuously improves performance. To assist the Operations Manager in the delivery of CCTV operations for the Waste Network Contract.


Principal Accountabilities / Objectives:
To be customer focused with a demonstrated awareness and ability to anticipate Customer needs.

Awareness of Customers’ needs caused by major disruption of their homes.

Ability to share your knowledge and experience with others acting as a positive role model

Planning tasks to ensure that work is completed on time to standard
Respect for themselves, others and company equipment

Ability to demonstrate initiatives through examples undertaken and the ability to Identify ways of improving how we do things.

Shows the ability to work with others to deliver results and provide support.

Ensure that daily recording of accurate site records is carried out to enable the Scheme Specific job Cost Monitoring and CVR are maintained.

Daily recording of PITA information from gangers and weekly review with Assistant Area Managers / Senior General Foreman.

Check that all sites are clear on completion of the work.

To complete the required records of work carried out in a timely and accurate manner. For the Health and Safety on all the sites under his/her control

Risk assessments to be filled in of all risks known

Permits to dig filled out and put on registers

NCR Reporting on a weekly basis

Conduct Daily and weekly vehicle To carry out a range of emergency and contracted services to company standards, ensuring that customer requirements are met.

To operate in accordance with H&S and Quality procedures

To submit all work documentation fully and accurately to ensure swift payment and job costing analysis

To maintain standard of company service vehicle and equipment
To assist in the generation of business by submission of leads

Job Content / Main Tasks:
Dealing with all jobs issued to you promptly and effectively, Operation and day to day maintenance of CCTV equipment, Daily vehicle checking and defect reporting.

We operate a 24/7 service, you will be included on a call out rota to include weekends and nights, which requires flexibility


Key Performance Indicators
High level of customer satisfaction.

H&S and ISO audits passed

Invoices completed fully and legibly

Completed at agreed times

Cleanliness and general condition of vehicle and equipment of standard to pass audit

Volume of new, high quality business obtained

Desirable
Asbestos Awareness Training

Basic Fire Safety

Confined Space Awareness Training

Emergency First Aid

Manual Handling

Working at Height

Competency: Skills/Knowledge/Qualifications:
Technical knowledge of drain and pipe cleaning techniques

Knowledge of Health and Safety legislation relevant to our industry

Good communication skills

Good customer care skills

Good numeracy, literacy, oral and written skills

Good influencing skills

Basic IT skills

Conversant with the operation of manufacturers fault finding devices
Understanding of time cost and quality constraints

Ability to familiarise tenants with operation of their system

Accurately record results and to populate certificates or notices

Customer care awareness including vulnerability and diversity

Have drainage maintenance experience.

Environmental & Ecological Awareness

Production of Risk Assessments.

Hygiene Standards Pass.

H&S at Work qualification

Clarity of speech and ability to clearly communicate

The ability to think laterally.

An innovator with drive and strong interpersonal, leadership and problem solving skills.

Ability to adapt to changes in work practice and adapt to working environment

Ability to read and understand task & manufacturer’s instructions

Ability to utilise new technology

Appropriate analytical and fault finding ability

Working to deadlines and task completed on time

Desirable
GCSE English

GCSE Mathematics

Competency Cards

EUSR Confined Space Entry High Risk NC1,2,3 & 4 or C&G equivalent

EUSR Confined Space Entry Low Risk NC1 & 2 or C&G equivalent

EUSR Confined Space Entry Medium Risk NC1,2 & 3 or C&G equivalent

Job Reference: WSG791

Email CV to careers@enservegroup.com
When sending the email please put Job Reference in the Subject Bar.

We are an Equal Opportunities Employer and all recruitment is in line with our Equality and Diversity policy.

Please Note: Agency applications will not be accepted.